Privacy Policy

PawthosX Inc ("PawthosX," "we," "us," or "our") is committed to protecting your privacy and ensuring a transparent and secure experience for all users. This Privacy Policy outlines how we collect, use, share, and protect your information through our websites, applications, products, services, AI tools, and communications (collectively, the "Services").

By accessing www.pawthosx.com, pawthosx.ai, or any affiliated sites, or using our Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, discontinue use immediately.

I. Information We Collect

Personal Information: We collect personal data that may include, but is not limited to:

• Name
• Email address
• Phone number
• Business name (clinic, hospital, organization)
• Job title or role
• Physical and mailing addresses
• Submitted content via forms, surveys, or communications

Non-Personal Information: Automatically collected data includes:

• Device and browser type
• IP address and geolocation
• Operating system
• Usage patterns, clickstreams, and interactions
• Session time and referral sources

Cookies & Tracking: Cookies, pixels, and similar technologies may be used to enhance functionality and analyze usage. You may disable cookies via browser settings; however, this may impact your user experience.

II. How We Use and Share Information

We use your information to:

• Provide Services and customer support
• Respond to inquiries and requests
• Send operational updates and alerts
• Customize content and marketing
• Improve Services through analytics and feedback
• Comply with legal obligations

Sharing: We do not sell your personal data. We may share your information with:

• Authorized third-party service providers (e.g., payment processors, hosting services, analytics platforms)
• Partners assisting in delivering or supporting our Services
• Government or law enforcement if legally required

All third parties are bound by strict confidentiality and data protection agreements.

Data Transfers: In the event of a merger, acquisition, or other corporate restructuring, your data may be transferred as part of business assets, subject to this Privacy Policy.

III. Financial Transactions and Third-Party Processors

All financial transactions on the PawthosX platform are processed through third-party payment providers, such as Stripe, Zoho, or similar services. These providers operate independently and are responsible for the security of payment data. We do not store credit card numbers or sensitive financial data on our servers. By completing a transaction, you agree to the terms of those providers, including their privacy and refund policies.

IV. SMS/Text Messaging Terms

By opting in to receive SMS communications from PawthosX, you agree to:

• Receive messages about appointments, alerts, updates, and promotions
• Understand message frequency varies
• Opt-out anytime by replying "STOP"
• Message and data rates may apply based on your carrier
• Carriers are not liable for delayed or undelivered messages

All SMS data is governed by this Privacy Policy.

V. Data Security

We implement industry-standard safeguards, including:

• SSL encryption across all platforms
• Secure cloud infrastructure
• Two-factor authentication for internal systems
• Role-based data access controls
• Periodic audits and vulnerability testing

No method is 100% secure. By using our Services, you acknowledge and accept the inherent risks of online data transmission.

VI. Your Rights and Choices

You may:

• Opt-out of marketing emails via unsubscribe links
• Update or request deletion of your personal data
• Modify communication preferences via your account
• Request access to the data we store on you

We may retain certain data for legitimate business or legal purposes.

VII. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from minors. If we discover such data has been submitted, we will take appropriate steps to remove it.

VIII. Third-Party Links, Tools, and AI Assistants

Our websites and platforms may include integrations with third-party tools and AI systems such as Intercom, Calendly, and Zoho. Additionally, PawthosX features a virtual assistant, Sammy, which uses AI technology to help answer questions, direct users to the correct resources, and collect limited user information for support purposes. Any interactions with Sammy or third-party tools are governed by their respective data policies in addition to this Privacy Policy. We recommend reviewing those policies before use.

IX. International Data Transfers

If you are accessing our Services outside the United States, be aware your data may be transferred to, stored, or processed in the U.S. or other jurisdictions.

X. Updates to This Policy

We reserve the right to update this policy at any time. Material changes will be posted on this page with an updated effective date.

• Major changes may also be communicated via email or system notification
• Continued use of our Services constitutes acceptance of these changes

XI. Contact Information

PawthosX LLC registered in the State of Indiana is a wholly owned subsidiary of PawthosX Inc, a Delaware Corporation.